Pink iStep Dumbbells

Your satisfaction is very important to us. To ensure an excellent customer experience, please see our return policy below.

It is our goal to have your 100% satisfaction with your purchase.

Please contact us immediately if you have any problems with your purchase. We encourage you to review product descriptions prior to making purchases. To help, we are available to answer your questions by chat, text, or email. Contact Us (here)

We do not accept returns or exchanges on worn or used items

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original product packaging. You will also need your receipt, order number, or proof of purchase. 

We do not accept returns on SALE or DISCOUNTED ITEMS. Additional items may be restricted (i.e. face masks, dumbbells). Contact us with any questions at istepfitnesspines@gmail.com.

Contact us within: 14 days* of purchase

Return items within: 30 days* of purchase

Damages and Issues 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you believe we have committed an error. We will evaluate the issue and make our best effort to correct it.

We encourage you to include your order number, photos and any additional descriptions to improve our response.

Damages caused by improper wear, improper use, improper care, or occurring after the item was received will not be accepted for refund/exchange.

Exceptions / non-returnable items 

Certain types of items cannot be returned, such as perishable goods (i.e. food, flowers, or plants), custom products (i.e. special orders or personalized items), and personal care goods (i.e. beauty products), face masks or pierced earrings/jewelry. We also do not accept returns for or including hazardous materials, flammable liquids, body fluids, or gases. Please (((contact us))) if you have questions or concerns about your specific item. We do not accept returns on sale items or gift cards.

Exchanges 

We accept exchanges under the following conditions.To start an exchange, you must contact us at istepfitnesspines@gmail.com. Simply return the unused item to the studio to receive your new item. If the item desired item is unavailable, the return policy will apply.

Original tags must be attached and item must be in its original condition for acceptance.

Contact us within: 14 days* of receipt

Return items within: 30 days* of delivery date

Conditions of return for exchange

All exchanges are determined on a case-by-case basis and must be approved for acceptance.

Buyers may be responsible for return shipping costs, in some instances, and any damage caused by return shipping. If the item is not returned in its original condition with tags attached, the buyer is responsible for any loss in value.

All "days" in this policy refer to calendar days.*